Category Archives: Customer Service

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Reasons Customer Feedback is Critical – and How to Use it

Customer Feedback
No matter the industry, the product, or the consumer, customer feedback is always essential. This is not a revolutionary concept – any smart business knows that taking customer feedback, both positive and negative, into consideration is the only way to ensure that you stay current and relevant. Here are some of the reasons customer feedback Continue Reading
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Working Relationships: Principles of Collaboration

Principles of Collaboration
When you begin a relationship with a supplier, some of the most common problems arise because of issues with collaboration. Even within an individual team, when certain principles of collaboration are not adhered to, problems can quickly arise. Collaboration means different things to different people, but no matter the relationship, firmly embracing common principles is Continue Reading