Category Archives: Customer Service

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Excellent Customer Service on the End of the Line

It is no secret that bad customer service has a direct impact on your bottom line. If you can’t offer the level of dedication to your clients that they expect, or are inconsistent in the delivery of this, people quickly take notice and may just determine that what you offer may be better obtained from Continue Reading

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Reasons Customer Feedback is Critical – and How to Use it

No matter the industry, the product, or the consumer, customer feedback is always essential. This is not a revolutionary concept – any smart business knows that taking customer feedback, both positive and negative, into consideration is the only way to ensure that you stay current and relevant. Here are some of the reasons customer feedback Continue Reading

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Working Relationships: Principles of Collaboration

When you begin a relationship with a supplier, some of the most common problems arise because of issues with collaboration. Even within an individual team, when certain principles of collaboration are not adhered to, problems can quickly arise. Collaboration means different things to different people, but no matter the relationship, firmly embracing common principles is Continue Reading

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Retail Packaging Suppliers: The Top 10 Characteristics to Look For

A box is a box is a box, right? No. By no means is all packaging created equal, and if you want your brand to be successful, having packaging that presents a strong brand image is crucial. But how can you tell the difference between a great packaging supplier and one that is less than Continue Reading